Estimated Delivery Times
UK: 3–4 business days
USA: 7–14 business days
Europe: 5–7 business days
Canada: 7–14 business days
Rest of World: 10–21 business days

Processing
Orders placed before 2:00 PM GMT, Monday to Friday, are usually processed the same day. Orders placed after 2:00 PM GMT on Fridays will be dispatched the following Monday.

Please note that order fulfilment may take longer during special releases, major holidays, and sale periods.

Important Information
Once your order is placed, we are unable to make changes or cancellations — including to sizes, items, or delivery addresses — as our team begins processing immediately to ensure timely dispatch.

Customs clearance may affect international delivery times and is beyond our control.

Any delivery issues must be reported to us within 7 days of dispatch. We are unable to investigate or compensate for issues reported after this period.

If your parcel is returned to us due to a missed or refused delivery, a return shipping fee will be applicable.

Need Your Order Sooner?
Please contact us at customer@deepofficial.co.uk and we will do our best to accommodate you, though expedited delivery cannot always be guaranteed.Orders are processed within 2–4 business days, and you'll receive a confirmation email once your order has been dispatched.

We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original condition with all tags attached. To begin a return, email
customer@deepofficial.co.uk with your order number, and our team will guide you through the process. Exchanges are available depending on stock — if your desired size or item is unavailable, we'll issue a refund instead.

For detailed body measurements and fit notes, view our Size Guide. If you're unsure about your size, our team is happy to assist — email customer@deepofficial.co.uk with your measurements, and we'll help you find your perfect fit.

Once an order is placed, it begins processing immediately. If you need to make changes, please contact us within 12 hours at support@deep.com, and we'll do our best to accommodate your request. We accept all major credit cards, PayPal, and Apple Pay.

We value your privacy and only use your information to process and deliver your order. You can read our full Privacy Policy and Terms & Conditions for more information on how we handle your data and transactions securely.